Privacy Policy

Sayalli Store operates this store and website — including all related content, features, tools, products and services — to give you a curated shopping experience (the “Services”). We’re built on WordPress, which powers the Services behind the scenes.

This policy describes how we collect, use, and share your personal information when you visit, shop with, or contact us. If it conflicts with our Terms of Service, this policy governs how your personal information is handled. Using the Services means you’ve read and understood it.

01Information we collect

“Personal information” means anything that identifies or can reasonably be linked to you. It doesn’t include information that’s been anonymized or de-identified so it can no longer point back to you.

Contact details
Name, billing and shipping address, phone number, email address.

Financial information
Card or account numbers, payment details, transaction records, and payment confirmations.

Account information
Username, password, security questions, saved preferences and settings.

Transaction information
Items you view, save, buy, return, exchange, or cancel.

Communications
Whatever you send us through customer support.

Device information
Device type, browser, network connection, IP address, unique identifiers.

Usage information
How you move through and interact with our site.

02Where it comes from

Directly from you
When you create an account, place an order, or reach out to us.

Automatically
As you browse the site, through cookies and similar technologies.

Service providers
Partners who help us run the store and website.

Other partners
Advertising and analytics partners, and similar third parties.

03How we use it

Running and improving the Services
Processing orders, managing your account, arranging shipping, handling returns or exchanges, remembering preferences, and tailoring your shopping experience.

Marketing and advertising
Sending emails, offers, or ads for products you might like.

Security and fraud prevention
Authenticating accounts, catching suspicious activity, and keeping transactions secure.

Talking with you
Answering questions, providing support, and keeping you posted on your orders.

Legal reasons
Meeting our legal obligations or responding to lawful requests from authorities.

04Who we share it with

We may disclose personal information to:

Our website platform and other service providers
Payment processors, analytics providers, shipping companies, IT services.

Marketing partners
Who help run our advertising and promotions.

Parties you ask us to share with
Such as shipping partners you choose.

Companies in our corporate group

Parties in a business transaction
Such as a merger or acquisition.

Authorities, when legally required
Or to protect our rights.

05Our hosting and platform providers

The Services run on WordPress and related plugins/services, which help us provide and improve the store. What you submit here may be shared with our hosting provider and other service providers, including ones located in different countries.

06Third-party links

Our Services may link to websites we don’t operate. If you follow one, check its own privacy policy and terms — we aren’t responsible for how other sites handle your information.

07Children’s data

Our Services aren’t intended for children, and we don’t knowingly collect personal information from anyone under the legal age in their jurisdiction. If you’re a parent or guardian and believe your child has shared information with us, contact us and we’ll delete it.

08Security & retention

No system is perfectly secure, and we can’t guarantee complete protection of your data — we’d recommend avoiding sending sensitive information through unsecured channels.

We keep personal information only as long as needed to provide the Services, meet legal obligations, resolve disputes, and enforce our agreements.

09Your rights

Depending on where you live, you may have the following rights over your information:

Access
See what we hold about you.

Deletion
Ask us to remove it.

Correction
Fix anything inaccurate.

Portability
Get a copy of your data.

Opt-out
Stop marketing emails anytime.

If you have concerns about how we handle your information, contact us directly — you may also have the right to file a complaint with your local data protection authority.

10 International transfers

Your personal information may be transferred to, and processed in, countries other than your own, depending on where our service providers operate.

11Changes to this policy

We may update this policy from time to time. Whenever we do, we’ll revise the “Last updated” date at the top of this page.


12Contact us

Sayalli
support@sayalli.shop
+44 070 2679 4299

71-75 Shelton Street, London, England, WC2H 9JQ, United Kingdom