FAQ

1. What products does Sayalli sell?

We specialize in stylish caps and street-ready apparel designed to help you stand out and express your unique style.

2. Do you ship to the USA?

Yes! We currently ship only to the USA, and shipping is always free.

3. How long does shipping take?

Orders are processed within 1–2 business days, and delivery typically takes 3–7 business days after processing.

4. Can I track my order?

Absolutely! Once your order ships, you’ll receive a tracking number via email to monitor your package in real-time.

5. What is your return policy?

We accept returns within 30 days of delivery. Returns are free, there’s no restocking fee, and all items are eligible for return. Refunds are processed within 14 business days.

6. How do I initiate a return or exchange?

Contact us at hhagsjda@gmail.com or call +1 (434) 268-2664. We’ll provide a prepaid return label and instructions for returning your items.

7. Are your products final sale?

No. All items are eligible for returns, exchanges, or refunds. There are no final sale items in our store.

8. How can I contact customer support?

You can reach us via:

• Email: hhagsjda@gmail.com

• Phone: +1 (434) 268-2664

• Contact form on our website: sayalli.shop

9. Do I need an account to place an order?

No, you can checkout as a guest. Creating an account is optional but allows you to track your orders and save your information for future purchases.

10. Is my personal information safe?

Yes. We respect your privacy and protect your data in accordance with our Privacy Policy.